TERMS OF USE

This website is operated by Kien Thanh Travel Services, from our office at 2 nd Flr., 381 Truong Chinh, Thanh Xuan, Hanoi , Vietnam

By accessing the businesstravelvietnam.com Website ("our Website"), you acknowledge and agree that you have read, understood, and are agreeing to be bound by, all of the terms and conditions of use, without modification, of our Website as provided in this Agreement and that you agree to comply with all applicable laws and regulations, including Vietnam export and re-export control laws and regulations. If you do not agree to these terms, do not use our Website. You represent that you are at least 18 years old, or at least the minimum legal age in the jurisdiction in which you are viewing or using our Website. Access to this website from countries or territories where the Content or use of the website are illegal is strictly prohibited.

This agreement is subject to the privacy policy for our Website, which is a part hereof and is incorporated herein by reference for all purposes.

Except as otherwise expressly guaranteed herein, our Website, the content, links, information, services, products and materials provided by or through our Website, including any software provided through our Website, are provided "as is", without any warranties. You use our Website at your own risk. We do not endorse the views, opinions, recommendations, destinations or travel service suppliers expressed or identified in the content of our Website.

Personal and non-commercial use limitation

You may use our Website and its Content for your personal, non-commercial use only. Permission to use our Website terminates automatically if you breach any of the terms and conditions of this Agreement.

You shall not use any automatic or manual conduct, device, process, software, program, algorithm, methodology or routine, including but not limited to a "robot," "spider" or other similar process or functionality to interfere or attempt to interfere with, or impose an unreasonable burden or load on, the operation of our Website.

The 'Facility'

The Facility is the businesstravelvietnam.com travel web site or one of its sub-sites and the ability to enter into transactions directly with us or with certain parties whose content appears on the site. You acknowledge that some of the material accessible through the facility is provided by third parties, and we are not responsible for this material.

Where the Facility provides the ability to enter into transactions with third parties we are not responsible for those third parties or the goods or services they offer. Airlines and other third party travel providers impose different terms and conditions on the sale of specific travel products featured on this site. You should carefully read all the terms and conditions specific to the product you are booking before finalising your travel transaction.

TRAVEL SPECIFIC TERMS AND CONDITIONS

1. Fares & Prices
   Airfares and prices are subject to change until full payment is received and are subject to Airline/provider availability. Some airport taxes are not pre-payable; it is your responsibility to pay these when required. To cover the increasing cost of aviation fuel, some Airlines/providers have introduced fuel surcharges. These surcharge are not always reflected in the prices shown and will be an additional charge. The general booking form constitutes a request only and we do not guarantee fares or prices until the booking has been confirmed by one of our consultants and paid for. Airline/hotel/car availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply. Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed. Bookings made through the booking engine also constitute a request, and the correctness of this request in regards to abiding by the rules of the fare as stated is the responsibility of you, we do not guarantee the fare quoted until the booking is confirmed by one of our consultants. Airlines and other suppliers may change their prices without notice.
   
   Booking Acknowledgement
   Acknowledgement of your booking request will be sent via e-mail or telephone call within 24 hours of your request being received. Please ensure you check your e-mail regularly. If you do not receive an email from businesstravelvietnam.com, or one of our third party providers, please check your Junk and Deleted email folders as you may have mail filters in place.
   
   Travel Documentation
   Passport, Visa and Health requirements are the responsibility of all individual travellers. Passports are required for all travellers departing Vietnam . Permanent residents travelling on a foreign passport must hold an Vietnam Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. We will assist in providing information based on the information supplied by you in the booking form or booking engine. Photo ID is required for all domestic travel within Vietnam . Acceptable forms of photo ID include a valid Vietnam driver's licence or valid passport. This information as well as other related information supplied by the Agent and any links within the site are supplied in good faith; however should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveller. The posting/couriering of travel documentation is the responsibility of you. The agent will not be held responsible for tickets lost by a third party, any charges associated with reissue and resending of documentation will be at your expense.
   
   Liability
   We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and 'as is'. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.
   
   Booking, Cancellation and Amendment Charges
   Certain fees may be payable in respect of transactions entered into using the Service, as notified at the time of the relevant transaction. These fees may include booking fees, cancellation fees and, where amendment is permitted, amendment fees. In some cases, Agents may charge cancellation and/or amendment fees in addition to those imposed by travel service providers. Where amendment of a booking is permitted, fees will apply payable to the Agent for each permitted amendment in addition to any applicable airline/operator fees. Before entering into a transaction, you should carefully check to see whether any other cancellation or amendment fees apply. These charges will be deducted from your credit card at the time charges are incurred. We reserve the right to refuse service to any client we feel is not genuine in their desire to transact with businesstravelvietnam.com according to our terms and conditions. Excessive booking requests coupled with the repeated failure to complete transactions by providing requisite payments will be deemed deliberate time-wasting and, at our discretion, may result in the refusal to provide service.
   
   Refunds
   Most tickets are non changeable/non refundable. If your ticket is refundable we will require notification of your cancellation in writing. Once we have received your written notification we will cancel your flights and submit your ticket to the airline for refund. Airlines can take around 8-12 weeks to process a refund. If we do not have to liaise with an airline we should be able to process your refund in 7-10 working days. We will advise you of the process and time frame you can expect when we receive your cancellation request. Both airline and businesstravelvietnam.com cancellation fees will apply
   
   Travel Insurance
   It is recommended that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover.
   
   
2. Changes to these Terms and Conditions
   businesstravelvietnam.com has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions.